Shipping & Delivery Policy

At Peace Oxygen, we aim to provide reliable and timely delivery for all of our customers. Please carefully read the following shipping and delivery terms, which apply to all orders placed through our website. For a quick overview of delivery areas, delivery times and how ordering works, see our Delivery Information page.

1. General Shipping Information

• Shipping Locations: We currently offer delivery of equipment purchases across Bangladesh. Equipment rentals and oxygen cylinder refills are available inside Dhaka only, and refills are done at our Notun Bazar shop. We currently deliver inside Bangladesh only.

• Shipping Costs: Shipping costs vary depending on your location and the size of your order. The exact shipping fee will be calculated and displayed at the checkout before you confirm your order. Oxygen Cylinder Refill costs ৳800 per cylinder, including motorcycle delivery inside Dhaka; no extra refill delivery fee is charged. Refills are done at our Notun Bazar shop.

2. Shipping Times

• Inside Dhaka: Delivery usually takes 12-24 hours after we confirm your order.

• Outside Dhaka: Orders are usually processed within 1-2 business days and delivered by courier within 3-7 business days after dispatch, depending on your location.

• Delivery Delays: While we strive to deliver your order within the specified time frame, delays may occur due to unforeseen circumstances, such as weather conditions, courier delays, or national holidays. In such cases, we will notify you and do our best to ensure timely delivery.

3. Order Status

We confirm every order by phone before dispatch. To check the status of your order, call or WhatsApp 01719-677350 with your order number.

4. Delivery Partners

We use delivery and courier services chosen based on your location, the size of the order, and other factors.

5. Failed Delivery Attempts

If you are unavailable to receive your order at the time of delivery, our delivery partner will attempt to contact you for re-delivery or will leave instructions for collection. If we cannot deliver the package after multiple attempts, the order may be returned to us. In such cases, you will need to contact our customer service to arrange re-delivery, which may incur additional shipping fees.

6. Delivery Address

Please ensure that your shipping address is entered accurately at checkout. Peace Oxygen is not responsible for any delays or failed deliveries due to incorrect or incomplete address details. If you need to change your shipping address after placing an order, please contact our customer service immediately. Address changes may delay shipping times.

7. Shipping Restrictions

Certain products may have shipping restrictions due to local regulations or logistical challenges. If your order includes restricted items, we will inform you before processing the order.

8. Damaged or Lost Items

If your order arrives damaged, or if you believe it has been lost in transit, please contact us within 48 hours of receiving your package, or within 7 days of the estimated delivery date if the order has not arrived. We will work with the courier service to resolve the issue.

9. Contact Us

If you have any questions or concerns regarding your order’s shipment or delivery, please contact our customer service team:

• Phone / WhatsApp: +880 1719-677350
• Email: info@peaceoxygen.com
• Shop: Shop No. 2, Dr Shufi Shoroni Road, 100 Feet Road, Notun Bazar, Dhaka 1212